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Frequently Asked Questions

Find what you need in our searchable FAQ.

When will my unity account be activated?

1438 views   |   1 Vote this question as useful.   1 Vote this question as not useful.   |   Last updated on Oct 28, 2025    account

You will receive an email from unity with your login information and instructions to login to your SSO Portal. If you think you missed getting the email, please contact the Information Services Desk by phone or email (unitysupport@unity.edu) for assistance.

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What are the library's hours?

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Monday - Friday: 8:00am - 05:00 pm
Saturday/Sunday: Closed

Please see the hours page for exceptions and holiday closures.

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Where do I start my research?

1238 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 03, 2023    article databases journals research

You have a couple of options for accessing library resources for your research:

  1. Start by searching UNI-Search! through the search box on our homepage. This tool searches almost all of the library resources, including books, articles, and videos.
  2. Credo Reference is a great database to start with because it gives you background information on your topic.
  3. If you know what database you need to use, start by going to the Databases A-Z page.
  4. Our Research Process guide will help you through every step of your research process.
  5. And finally, remember we are here to help, just ask us!

 

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What databases are available for me to use?

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Our Databases A-Z list provides a complete list of databases available to the Unity Environmental University community.
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 I am getting a “not authorized” message when trying to log in to my account.

1197 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    account

This happens occasionally for a number of reasons but fixing it is easy! Close the web browser, re-open it and sign in again. If you continue to receive the error, please try clearing your browser's cache. If this is unsuccessful, reach out to untysupport@unity.edu 8am-9pm, every day.

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I cannot sign into Google Drive and I know my username / password is correct.

1178 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    account password

Changing your Unity affiliated Google password should fix it. It may take up to 15 minutes for the password change to take effect in Google. 

*Make sure you are using the entire email address to login, not just the name before the @

For additional help, contact the help desk team at 207-509-7110 or unitysupport@unity.edu 

Additional information can also be found here: Information Services Desk.

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What are the minimum requirements for my computer?

1128 views   |   2 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    laptop software wi-fi

The skills and equipment listed below describe the minimum expectations of incoming students before taking courses online at Unity Environmental University. Students deficient in these skills should seek out local training opportunities, such as classes at a library, community college, or computer training center, to gain these skills and better prepare them for Unity Environmental University Distance Education coursework.

We require students in Unity Distance Education courses to own or have consistent access to a computer that is 5 yrs. old or newer, with the following minimum specifications listed here.

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Can I print from my personal computer?

1084 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 04, 2023    laptop printing requirements

Yes! Click here to learn about printing from personal computers.
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Can I make color copies?

1070 views   |   1 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 27, 2025    photocopying

Yes. Standard letter size cost is $0.15 per side of page. This cost will be deducted from your PaperCut account.

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How do I unlock my account?

1025 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 24, 2019    account

Go to my.unity.edu and click the “Forgot Password?” link. Follow the steps from there. If you are unable to reset your password this way, please contact the Information Services Desk by phone or in person for assistance.

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Can I photocopy a part or all of a book?

926 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    copyright fair use photocopying

Copyright laws apply to all materials duplicated using our photocopier. If you have any questions about fair use and copyright, please ask the Librarian or visit copyright.gov.
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Do you have ArcGis? JMP?

919 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Feb 27, 2025    laptop requirements software

As of 2024, Unity Environmental University uses QGIS in coursework, which is free and open source.

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The Learning Commons is closed and I have a Canvas question. What do I do?
 

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  1. There is a 24 hour help chat available within Canvas. Click the ? in the lower left of your dashboard.
  2. If this does not resolve your issue, contact your instructor with details about the Canvas issue and they will escalate the issue.
  3. If your instructor is unavailable, email the Help Desk at unitysupport@unity.edu. Live support is available 8am-9pm everyday.

 

 
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How does the Microsoft Office license work?

828 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    account software

Your tuition covers the cost of a Microsoft Office Subscription. Your license is automatically activated for you. You only have to download and install it! Office is available for both Windows and Mac.

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What is Canvas?

816 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 04, 2023    Canvas

Canvas is the Learning Management System (LMS) for Unity Environmental University. It allows students to access course content, assignments, grades, and communications with the instructor.

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How do I install Microsoft Office 365?

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Click the link in your My Unity SSO Portal and follow the steps from there to download and install.

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How do I reset or change my password?

554 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 04, 2023    account

Go to my.unity.edu and click the “Forgot Password?” link. Follow the steps from there. If you are unable to reset your password this way, please contact the Information Services Desk by phone or in person for assistance.

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How do I connect my device to the internet at the Pineland campus?

534 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Oct 28, 2025    laptop phone tablet wi-fi

Unity-Guest is an public Wi-Fi network available at Pineland, however as a student you can use your Unity Login to access Unity Students. Contact your Career Imagineer for more details.

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